Cancellation and Refund Policy

  1. To cancel a booking, kindly call or mail us with relevant details/documents before the date and time of sample collection.
  2. No cancellations will be approved after the sample collection.
  3. Free Home sample collections are applicable only for selected tests.
  4. Our quality team reserves the right to make the final decision to approve or reject a cancellation request.
  5. For any approved cancellation, the refund will be processed within 15 working days from the date of approval after deducting a 10% cancellation fee.
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