Cancellation and Refund Policy
- To cancel a booking, kindly call or mail us with relevant details/documents before the date and time of sample collection.
- No cancellations will be approved after the sample collection.
- Free Home sample collections are applicable only for selected tests.
- Our quality team reserves the right to make the final decision to approve or reject a cancellation request.
- For any approved cancellation, the refund will be processed within 15 working days from the date of approval after deducting a 10% cancellation fee.